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GENERAL WARRANTY RETURNS NOTICE
@Tech Computer provides 12 months manufacture return to base warranty for system and parts, and 12 months labour warranty (Labour warranty includes diagnosis on system or parts under warranty and purchased from us until issues and/or faults found. If issues and/or fault are incurred by faulty parts still covered by warranty and purchased from us, we perform normal warranty procudure. Labour warranty doesn't cover software related issues or faults such as virus infection, misuse of hardware or software, etc.) on system from the date of purchase. Any warranty goods found no fault will be charged a 15% or $30.00 (whichever is greater) restocking and handling fee. Customer should make proper backup of their data as data lost is not covered by warranty even if the media is found faulty.

For all warranty claims, customers must bring original invoice or other proof of purchase such as bank statement.

@Tech Computer staff are unable to directly exchange faulty units for customers due to stock levels and returns problems from the associated manufacturers. If customers would still like to proceed warranty through @Tech Computer, we wish to advise customers that the average return time for repaired or replacement units is 3 to 6 weeks.

If customers would like any further information regarding to lodging a warranty claim directly with the manufacturer, please ask our staff.

@Tech Computer would like to apologise for any inconvenience this may cause.
 
LCD MONITOR WARRANTY RETURNS NOTICE

For all warranty claims on LCD monitors, customers are advised to contact manufactures directly. LCD monitor manufactures provide pickup and return warranty which enables faulty goods to be picked from customer's premises by courier, fixed, and returned. The new type of warranty would greatly reduce warranty process duration.

Customers please note that @Tech Computer can on longer perform this type of warranty on behalf of end user due the restriction of manufacturer.
 
PRINTER AND SCANNER WARRANTY RETURNS NOTICE
For all warranty claims on Printers and Scanners, customers are advised that most manufacturers provide telephone technical support which can assist in solving most basic technical problems.

Due to the inability of staff to repair faulty units, we would like to advise that customer will experience a much faster return time when choosing to deal directly with the manufacturer or their certified repair centers.
 
DLINK, LINKSYS AND NETGEAR DOA AND WARRANTY RETURNS NOTICE
DOA CLAIMS:
(Faulty within first 14 days of purchase or as deemed by manufacturer):

Customers please be advised that to proceed with any DOA claim for these branded devices, the customer must have the units original package and the complete contents of the package as well as a hardcopy printout of the DOA number issued to them by the manufacturer, before we can accept the goods for return.

We would also like to advise customers that @Tech Computer staff are unable to directly exchange any DOA or warranty unit due to issues with stock levels and returns problems from the manufacturers.

GENERAL WARRANTY CLAIMS:
For all warranty claims outside DOA period, or that do not qualify per the DOA requirements above, customers are advised that a faster return time is experienced when shipping the faulty unit directly to the manufacturer.

Customers wishing to proceed with warranty through store will be required to produce their proof of purchase, as well as the providing the relevant RMA case number issued them by the manufacturer. Warranty claims cannot proceed without this information. The average return time when dealing with warranty through store is between 3 - 6 weeks.


 

Technical Support Enquiries
Acer Technical Support - 1300 365 100
Cashback - 02 8762 3264,  or http://www.acer.com.au/cashback This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
AMD (02) 8877 7222 (Sydney Office)
Asus 1300 278 788
BenQ Call Centre - 1300 130 336
Canon 13 13 83
D-Link Technical Support - 1300 766 868 (Dial 1)
Warranty Support - 1300 700 100 (Dial 2)
Epson 1300 361 054
Fujitsu Customer Contact Group - 1800 226 347
HP 13 10 47
Deskjets, Officejets, PSC printers, All - in - One products, Photosmart products, Digital cameras, Scanners, CD & DVD writers / burners, HP projectors, Colour copiers - 1300 721 147
HP Pavilion PC Support & Spare Parts - 1300 721 147
Compaq Presario PC Support & Spare Parts - 1300 888 423
IBM 13 14 26
Intel 1800 649 931
Lexmark 1300 362 192
LG 1800 643 156
Linksys Technical Support - 1800 208 229
Maxtor 1800 147 201
NEC (03) 9262 1111
Netcomm Technical Support - (03) 9012 3399
Netgear Technical Support - 1300 361 254
Philips 1300 363 391
Samsung 1300 362 603
Seagate 1800 147 201
Toshiba 13 30 70
Viewsonic 1800 880 818
Western Digital +800 6008 6008